SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Free shipping will be shipped by China Post/HongKong Post air mail. Some items can be delivered by EMS/DHL/UPS/TNT/FedEx within 3-9 working days, but you need to pay the extra shipping cost. Please contact us first before placing order.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Wholesale and dropshipping
For wholesale,we will offer discount or free express shipping which only takes 3-7 days to arrive.
For dropshipping, we could send the goods to your customers directly and won't leave information about us if you'd like to.
How long does shipping take?
Shipping time varies by location. These are our estimates when you choose free shipping option:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-50 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing)
- If you received the wrong item
- you do not want the product you’ve received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside the control of gadgetmegastores.com (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of gadgetmegastores.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Please take note that buyer is responsible for all return postage.
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As it is specific. They could add more detailed instructions than on the web
Arrived fast. Everything is OK.
Order delivered quickly. There was no instruction in the package.
Arm ok. But arduino came to me broken.
I arrive before time
The goods came. I have not checked the performance yet. I will add feedback as I gather. The goods were poorly tracked. The goods went a little more than a month.
In total, the order went to Moscow city for a month. The order was sent 19 days after payment. Track tracked. And went 12 days after shipment. Came in the box. Not yet.
took five hours to build, fun to use and program. no missing parts, be sure to use a video of how to build, because there are no instructions included. 6gram servos, so not super strong, but works fine and uses little power (less than 500 Milli amps with one moter moving at a time)
Comes with a BP with a Type A plug, which is not suitable in Russia. On the site of the store it is not specified. The manipulator is quite complex in tuning, and the problems are not so much in the assembly of acrylic, but in setting zero positions of engines. Acrylic fragile, drag the screws-crack. There are several mismatched holes in the base. In general, it will be necessary. Thanks to the seller-the software is already flooded. Collected and earned. If you are not friends with mechanics-do not buy. But the manipulator is excellent for such money!! For a child the most that would make friends with cybernetics)) I recommend, but with a look.
it is a fun build, and i recommend it for teenagers or grownups. unfortunately, it's seems like the servo engines you get with this are not strong enough for the main arm. other than that, the instructions can improve, and engineering of the base is must improve (everything is standing on one small acrylic piece and two nuts).
very good gadget, with good quality, work like a charm:)
Only passed, without damage at first glance, quite quickly, in Pyaterochka, I will collect and test right now, then I will leave more feedback
Received the order at indicated date as when ordering. Pity that they shipped the power supply with the wrong pins ( US or UK instead of EU). Complaint was dealt with swiftly and received a partial payback as requested. Product complete and was well packed.
One servo motor does not work everything else well
In the Stavropol territory reached in 35 days, all whole
ok